Learning Design

February 20th, 2008 by admin

Gustave Flaubert is credited with the expression, “Perfection is the enemy of the good.” I’m convinced that at his heart, Gustave must have been a frustrated instructional designer.

ASTD has been on a steady push to increase the recognition of the Workplace Learning and Performance profession. One of their efforts is a professional certification called the CPLP (Certified Professional in Learning and Performance). To help candidates prepare for the CPLP, ASTD published an excellent source library called, the ASTD Learning System.

In that absolutely essential library (have I convinced you to get it yet?), ASTD lists the following instructional system design (ISD) models:

  • ADDIE
  • Gagne’s Nine Events of Learning
  • Rapid Instructional Design (Thiagarajan)
  • Dick and Carey Systems Approach to Instructional Design
  • Seels and Glasgow ISD Model II (see note)
  • Smith and Ragan Systematic Instructional Design Model
  • Accelerated Learning

Of all of these models, Rapid Instruction Design by Thiagi is the only model that even comes close to reality. Why? Because according to this model it is the alternative when, “designers are working with tight deadlines, limited budgets, and constantly shifting content.” Which sounds like reality to me!

In fact, look at Wikipedia’s entry on Design. The last part of their first sentence is telling, “and other creative endeavors.” Design is a creative process. Most creative processes have constraints but those serve only as guide posts. For example, if Fort Knox commissioned an artist to create a symbol to represent the U.S. Bullion Depository, I seriously doubt that they would allow that artist to create a solid gold emblem weighing several tons. Does the depository contain enough resources to do that? Sure, Fort Knox has about 5,000 tons of gold. But, I don’t think that I would be “out on a limb” saying that they would prefer to keep their gold in its non-artist shape. More reasonably, I doubt the U.S. Mint would allow an artist a lifetime to create such a emblem. In essence, creativity is often constrained, and often those constraints add to, rather than detract from, the creative processes. But, it is still creativity.

Instructional design should be considered a creative process. Stop trying to dictate the steps in the process. Doing so creates instructional products that are as likely to excel as a paint-by-numbers picture is likely to appear in the Louvre, the Tate, or MoMA. All things have to be considered in a design, and everyone of them can be successfully ignored by the right design. Audience, Budget, Time, Media, Delivery Methods are all just parts of a design. The beauty (or lack of) is in the final design. Allow instruction design to express the art of learning. Sure, instructional designers should be well-versed in the theories that form the foundation of their craft, but equally well-versed in tossing those theories out when the learner is the focus rather than just an input to a paint-by-numbers process.

After all, I hear more conversation and hear more recall on most Dilbert cartoons than I do for most formally designed courses.

(My Note from above)

I don’t really know why it is Seels and Glasgow’s ISD Model II. I can only surmise that Model I was a tragic failure. Or perhaps Seels and Glasgow were psychics! Psychics? Yes, real honest-to-goodness ESP-kinda folks. How? In Designing Learning, Volume 1 of the ASTD Learning System pg. 37, here is the quote.

As noted by Seels and Glasgow (1998), according to the Smith and Ragan ISD model (2004), …

There you have it. In 1998, Seels and Glasgow were already reacting to a model that Smith and Ragan had yet to produce. Proof positive of real psychic ability. Something far more suspicious than Roswell ever well be!

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Insanity 101

February 12th, 2008 by admin

I read a number of different blogs, most on a daily basis. You can see a partial list on my website. One of the blogs I read was Beyond Bullet Points. I started reading it, because I really liked his book (of the same name). Now, Cliff Atkinson has decided that he can no longer be bothered with “free” blogging. He wants to charge me for his words. C’est la vie. I guess he completely missed the point that his popularity increased because he had a blog. We spread the word. Now, he no longer needs us. I guess he has enough sycophants out there who are willing to pay for his marketing messages with weak content. Not me! Count me out!

But, I wonder how many of us are paying for things, like this, that don’t really provide value. I’m also a Popular Science reader, love it. On their website, they provided a link to a FREE Brain Training site. Wonderful! I do crosswords and sudoku puzzles every day. This is my kind of thing. Except, FREE wasn’t free. They wanted my credit card (to avoid people signing up for multiple free previews … what a crock!), and I would be automatically billed. Folks, the model just isn’t there. Count me out!

Here’s two more. I was a huge Borders Book Store fan. I was in the store multiple times per week. Then, about a year ago, Borders switched my local store to a Seattle’s Best. No problem. But, I live in Central Florida, and the wonderful Seattle’s Best folks do no have a soda fountain. NONE! NADA! ZIP! Which given that I have documented proof of almost $3000 in purchases in the previous year, Borders was willing to throw away because of their partner Seattle’s Best. Now, I actively speak against them. And Amazon then became my best friend. I am currently an Amazon.com PRIME account holder. I ordered a telescope for my nephew’s birthday. Despite several emails and a call from me, I was assured the telescope would be there. I could clearly tell it wasn’t. But, alas, the wonderful Amazon.com support folks disputed my doubt. What happened? The telescope was back-ordered. I had to scramble. I took my business to B&H Photo. And, I have done very little business with Amazon since. Why? Because they didn’t so much as offer me a free “anything” to make amends for their partner’s foul-up. Well, pick your partners well. I do. So, Borders and Amazon, I guess my business and referrals are not good enough for you. C’est la vie. Count me out!

In all, I am just looking more closely at my relationships at all levels and all types. Ultimately, a relationship should provide value. If if doesn’t, PLEASE count yourself out! If nothing else, it will save your sanity.

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I’m Sorry!

February 11th, 2008 by admin

I’m sorry, but I am sick and tired of hearing that phrase, “I’m sorry.” Most of the time I hear it, I want to scream. In large part because it has become meaningless. The person at the fast-food drive-up window is not sorry for leaving my food out of the bag or putting the wrong food in there. The airline counter person is not sorry my flight is delayed. In fact, I find it really hard to find someone who really is sorry.

Sorrow, at least in my book, implies a commitment to change, or at the very least attempt change. Sorrow is also a state of mind that lasts longer than the time it takes to say the words, “I’m sorry.” None of the people who have said that they were sorry ever really intended for me to think that they intended to change their behavior. After all, the fast-food people don’t really change their behavior. And, the poor airline counter person isn’t responsible for the flight’s delay. In fact, I truly feel sorrow for them. They have been “trained” by some corporate program that undoubtedly tied the training to business results that saying “I’m sorry” improved X by Y%, and the approximate ROI on that training was Z%. (Note: I’m sorry I wasn’t able to provide real numbers, but they were withheld for proprietary business concerns.)

SO! Stop saying it! What you really mean is that you apologize for the error. I can accept apologies. Just thinking about them makes me all warm and fuzzy. In fact, try to use it next time. Better yet, apologize for the actual crime instead of using generic words. For example, I apologize for you having to park your car, and come into the restaurant to correct an error I should have caught before giving you your food. Or, I apologize on behalf of the airline, who in an attempt to satisfy your need for low-cost air travel, has reduced costs by cutting flights, crews, and other amenities; while not fully explaining the consequences to you. And, dear airline traveler, you should be the one who is sorry for blaming the airline’s performance on me as a lowly front-line worker.

So, dear reader, I apologize for being sorry. I’d even be sorry if I could work up some guilt-free emotional angst. I’d write more, but I have to circle back through the drive-through to get my fries they left out. I am sure they are sorry!

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